Return Policy
Last Updated: 13th October 2024
At InehiLuxuryHair.dk, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return process to help you return or exchange your items. Please read the following Return Policy carefully.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: You must initiate the return within 30 days of receiving your order.
- Condition: Items must be in their original condition, unused, and in the original packaging, including all tags, labels, and accessories. For hairpieces, wigs, and other hair products, the hygienic seal must remain intact if applicable.
- Proof of Purchase: You must provide a valid receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable for health and hygiene reasons, including:
- Opened or used wigs, hairpieces, and hair extensions.
- Personalized or custom-made products.
- Any items marked as final sale.
- Opened or used creams, soaps and beauty products.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at support@inehiluxuryhair.dk with your order number and the reason for the return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with further instructions on how to return the items.
- Packaging: Carefully package the item(s) to ensure they are protected during transit. Include the RA number inside the package.
- Shipping: Ship the package to the address provided in the return instructions. You will be responsible for the return shipping costs unless the item was defective or an error occurred on our part.
4. Refunds
- Processing Time: Refunds will be processed within 14 business days after we receive your returned item. The refund will be issued to the original payment method used at the time of purchase.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective product or our error.
5. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@inehiluxuryhair.dk. We may request photos to verify the issue. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Information
If you have any questions or concerns regarding our Return Policy, please contact us:
InehiLuxuryHair.dk
Email: support@inehiluxuryhair.dk
Phone: +45 713 115 61
Address: Havnealle 35,st.tv. 8700 Horsens,Denmark